FAQs

Which countries do you ship to?

We offer FREE worldwide shipping. We also offer FedEx shipping to USA, Canada & South America. For more information regarding shipping prices, please see the shipping information section.

Do you have any stockists?

We are stocked on the Lower Ground floor of Selfridges, Oxford Street, London. We sell our full range online at www.farer.com, online at www.selfridges.com and www.opumo.com. When shopping online at Selfridges, it is possible to order online and collect your Farer purchase at your nearest Selfridges store. For more information please contact us. Please note that products bought from other stockists will affect the full product warranty.

Do you offer appointments to view the range?

Please use the appointments form to arrange to visit either our studio in Piccadilly, London or our office near Ascot, Berkshire.

Can I exchange my Farer product?

Absolutely, from receipt of your items, you have 30 days to exchange the watch and straps. You can return them to us, unworn, in exchange for a different style.

How do I return my Farer product?

From receipt of your items, you have 30 days to return them for FREE, and we will provide you with a full refund. The refund can only be given if your items are returned unworn and in the original packaging. Please send your return items to Farer, Hazelwood Farm, Bottle Lane, Warfield, United Kingdom, RG42 5RX. Be sure to include a note with your name, email address and order number. NOTE: Engraved watches cannot be returned.

Where can I get my watch repaired?

We recommend that all battery replacements must be handled by a credited watch repairer and the receipt retained, in case of warranty issues. Please contact enquiries@farer.com if your watch needs repairing and our customer service team will be able to recommend a suitable repairer.

Are Farer watches waterproof?

All of our watches are waterproof to 5ATM.

How do I change the straps?

The straps can easily be changed with our innovative watch strap mechanism. Please refer to the Farer Owners Manual for detailed instructions.

Do you offer a personalised engraving service?

For an additional price, available on request, we can arrange for personalised engraving of your Farer watch.