FREE RETURNS POLICY
Return your order for FREE within 30 days of the shipment date. We cannot accept returns beyond this time frame and will return them to you.
Exchange your order within 30 days of the shipment date. All items need to be returned unworn, in their original packaging and with a completed returns form.
Click here to download a returns form.
PLEASE NOTE: ENGRAVED WATCHES CANNOT BE RETURNED SINCE THEY HAVE NO RESALE VALUE
RETURN ITEMS IN THE CONDITION YOU RECEIVED THEM IN. All items need to be returned unworn, in their original packaging (including protective film/cover) and with a completed returns form. If the watch is returned in perfect condition, but the strap has been used or marked then a refund will only be granted on the watch.
HOW TO RETURN - WORLDWIDE
If you would like to arrange an international return, please email firstname.lastname@example.org before arranging to return the item. There are two options, we can provide FedEx details for free returns. Alternatively, you can send your return via a tracked and signed for service. However you choose to return your package, please include a completed delivery note with your return so we can identify it easily and send the parcel to the following address: Farer Ltd Returns, Hazelwood Farm, Bottle Lane, Warfield, United Kingdom, RG42 5RX. Please retain a proof of postage receipt until you’ve been credited for your return. Farer is not responsible for items lost in transit.
If you have not received your refund within 10 days of returning your order, please send proof of postage to email@example.com and a member of the team will look into it for you. Please note that we will be unable to assist you if you have not retained proof of postage.
TRACK MY RETURN
Returns usually take 3 to 10 working days to reach Farer and we then aim to process them within 4 working days of the date of receipt.